Job description
Efficient handling of ServiceNow tickets, live-chat requests, and customer complaints
Providing phone and email support for technical inquiries from internal users, dealers, consumers, and international field offices
Offering information on technical inquiries related to electric E-Bike component
Managing data entry, processing, and administration in internal system
Employer's requirements
Bachelor’s/Masters’s degree in Technical Electrical Engineering or related field
Fluent in French (at least C1 level) and proficient in German (B2/C1 level)
Professional experience in similar roles
Very good computer skills (MS Office)
Knowledge and high interest in the e-bike technology is a big advantage
Excellent communication skills
Benefits of work
Opportunity to work in a cutting-edge Swiss technology company
Competitive salary and performance-based bonuses
Opportunity to work fully remote
Engaging work environment that emphasizes collaboration, creativity, and continuous improvement
Structured training process at the beginning of employment
Various discounts on company products and sports equipment
Company description
Swiss company specialized in the development and manufacturing of high-quality electric bicycles and related components, offering cutting-edge technology and innovative designs
Provides comprehensive customer support, including technical assistance via phone and email
Manages and administers data entry and processing in internal systems, ensuring accurate and up-to-date information for operational efficiency
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